🤝

How can we help?

We typically respond within a few hours. For urgent issues, email us directly at support@alongside.guide.

📅
Booking issues
Trouble booking a session, calendar conflicts, or cancellations.
💳
Payments & payouts
Questions about charges, refunds, or setting up Stripe payouts.
🔐
Account access
Can't log in, password reset issues, or account settings.
⭐
Reviews & disputes
Dispute a review, report an issue with a session, or flag a user.
🏷️
Provider listings
Help with your service listing, verification, or certification.
🛡️
Safety & trust
Report suspicious behavior, safety concerns, or policy violations.

Send us a message

⚡ Response times
General questions — within 24 hrs
Booking issues — within 4 hrs
Safety concerns — within 1 hr
Payment disputes — within 24 hrs
📧 Direct email
Prefer to email directly? Reach us at:
support@alongside.guide
❓ Check the FAQ first
Most questions about booking, pricing, and how AlongSide works are answered in our FAQ.
Browse FAQ →
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